Professional Certificate in Problem Management Strategies in IT
-- ViewingNowThe Professional Certificate in Problem Management Strategies in IT is a vital course designed to equip learners with the necessary skills to identify, analyze, and resolve IT problems effectively. This program is crucial in today's digital age, where businesses rely heavily on IT systems for their operations.
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โข Introduction to Problem Management
โข ITIL Framework and Problem Management
โข Identifying and Categorizing IT Problems
โข Problem Diagnosis and Prioritization
โข Root Cause Analysis Techniques
โข Implementing and Monitoring Problem Resolution
โข KPIs and Metrics for Problem Management
โข Communication and Stakeholder Engagement
โข Continual Improvement in Problem Management
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