Postgraduate Certificate in Business Continuity Planning for Call Centers
-- ViewingNowThe Postgraduate Certificate in Business Continuity Planning for Call Centers is a comprehensive course designed to equip learners with the essential skills needed to ensure uninterrupted call center operations during disruptive events. This course highlights the importance of business continuity planning (BCP) in call centers, an increasingly critical aspect of organizational resilience in today's interconnected world.
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โข Business Continuity Planning (BCP) Fundamentals
โข Call Center Operations and Management
โข Risk Assessment for Call Centers
โข Developing a BCP for Call Centers
โข Testing and Exercising BCP in Call Centers
โข BCP Maintenance and Review for Call Centers
โข Incident Management and Response in Call Centers
โข Technology and Infrastructure for Call Center BCP
โข Legal and Regulatory Considerations for Call Center BCP
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