Postgraduate Certificate in Omni Channel Service Operations

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The Postgraduate Certificate in Omni Channel Service Operations is a comprehensive course designed to meet the growing industry demand for experts who can manage and optimize customer service operations across multiple channels. This certificate course emphasizes the importance of seamless customer experience and equips learners with essential skills to succeed in today's digital era.

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With a focus on delivering exceptional service through a variety of channels, including phone, email, chat, and social media, this course covers key topics such as service strategy, process improvement, technology selection, and people management. Learners will gain hands-on experience in analyzing customer interactions, identifying areas for improvement, and implementing solutions that drive business results. By completing this course, learners will be well-prepared to advance their careers in customer service management, operations, and related fields. They will have the skills and knowledge needed to create a superior customer experience, improve operational efficiency, and drive growth and revenue for their organizations.

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โ€ข  Unit 1: Introduction to Omni Channel Service Operations
โ€ข  Unit 2: Customer Experience Management in Omni Channel Services
โ€ข  Unit 3: Omni Channel Strategy and Implementation
โ€ข  Unit 4: Technology and Systems in Omni Channel Service Operations
โ€ข  Unit 5: Data Analytics and Insights in Omni Channel Services
โ€ข  Unit 6: Change Management and Leadership in Omni Channel Service Operations
โ€ข  Unit 7: Operational Excellence in Omni Channel Service Delivery
โ€ข  Unit 8: Omni Channel Service Operations Metrics and KPIs
โ€ข  Unit 9: Risk Management and Compliance in Omni Channel Services
โ€ข  Unit 10: Future Trends and Innovations in Omni Channel Service Operations

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
POSTGRADUATE CERTIFICATE IN OMNI CHANNEL SERVICE OPERATIONS
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
ๅŒบๅ—้“พID๏ผš s-1-a-2-m-3-p-4-l-5-e
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