Undergraduate Certificate in Global IT Service Management Techniques
-- ViewingNowThe Undergraduate Certificate in Global IT Service Management Techniques is a comprehensive course designed to meet the growing industry demand for IT service management professionals. This certificate program emphasizes the importance of effective IT service management in today's globalized business landscape.
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โข IT Service Management Fundamentals
โข Service Support and Delivery Processes
โข ITIL Framework and Best Practices
โข Incident, Problem, and Change Management
โข Configuration Management and IT Asset Management
โข Service Level Management and Metrics
โข IT Governance and Compliance
โข Vendor Management and Outsourcing in IT Service Management
โข Continual Service Improvement in Global IT Service Management
โข Capacity Management and Demand Management in IT Service Management
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