Undergraduate Certificate in Workplace Composure Techniques

• Understanding Workplace Composure: This unit will cover the basics of workplace composure, including its definition, importance, and benefits. It will also discuss common challenges and barriers to maintaining composure in the workplace.
• Emotional Intelligence: This unit will delve into emotional intelligence, a critical component of workplace composure. Students will learn about the five elements of emotional intelligence: self-awareness, self-regulation, motivation, empathy, and social skills.
• Effective Communication: This unit will cover the role of communication in maintaining workplace composure. Students will learn about effective communication strategies, including active listening, assertiveness, and nonverbal communication.
• Conflict Resolution: This unit will discuss how to handle conflicts in the workplace while maintaining composure. Students will learn about different conflict resolution strategies, including negotiation, mediation, and collaboration.
• Stress Management: This unit will cover the impact of stress on workplace composure and provide students with stress management techniques, including time management, relaxation techniques, and self-care.
• Mindfulness and Meditation: This unit will introduce students to mindfulness and meditation practices that can help improve workplace composure. Students will learn about different mindfulness and meditation techniques and how to incorporate them into their daily routine.
• Professionalism and Ethics: This unit will cover the role of professionalism and ethics in maintaining workplace composure. Students will learn about the importance of ethical behavior, professionalism, and how to handle ethical dilemmas in the workplace.
• Diversity and Inclusion: This unit will discuss the role of diversity and inclusion in maintaining workplace composure. Students will learn about the importance of creating an inclusive workplace culture, understanding and respecting differences, and avoiding bias and discrimination.
• Building Resilience: This unit will cover the importance of resilience in maintaining workplace composure. Students will learn about different strategies for building resilience, including developing a growth mindset, reframing negative thoughts, and seeking support.

Note: The units provided are just a suggestion, and you can modify or add units based on your course objectives and requirements.