Professional Certificate in Business Hotel Management
-- ViewingNowThe Professional Certificate in Business Hotel Management is a comprehensive course designed to provide learners with the essential skills necessary for success in the dynamic hospitality industry. This program focuses on the unique challenges and opportunities presented by business hotels, covering topics such as hotel operations, revenue management, marketing, and customer service.
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โข Hotel Operations Management: An overview of hotel operations, including front office, housekeeping, food and beverage, and maintenance.
โข Revenue Management: The principles and practices of revenue management in the hospitality industry, including pricing strategies, demand forecasting, and distribution channels.
โข Marketing for Business Hotels: Marketing techniques for promoting business hotels, including online and offline marketing channels, branding, and customer relationship management.
โข Financial Management for Business Hotels: Financial management principles and best practices for business hotels, including budgeting, financial statements, and cost control.
โข Sales Techniques for Business Hotels: Sales techniques for generating revenue and maximizing profitability in business hotels, including sales strategy, customer segmentation, and sales forecasting.
โข Customer Service Management: The principles and practices of customer service management in the hospitality industry, including customer satisfaction, loyalty, and retention.
โข Human Resource Management for Business Hotels: Human resource management principles and best practices for business hotels, including staff recruitment, training, and retention.
โข Legal and Ethical Issues in Business Hotel Management: An overview of legal and ethical issues in business hotel management, including compliance with laws and regulations, ethical decision-making, and risk management.
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