Undergraduate Certificate in Service Communication Approaches
-- ViewingNowThe Undergraduate Certificate in Service Communication Approaches is a compact, yet highly effective course designed to enhance communication skills in service industry settings. This program addresses the growing industry demand for professionals with exceptional interpersonal and communication abilities.
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โข Fundamentals of Service Communication
โข Effective Listening and Questioning Techniques
โข Customer Service Strategies and Best Practices
โข Cross-cultural Communication in Service Industries
โข Written Communication for Service Professionals
โข Service Recovery and Conflict Resolution
โข Using Technology in Service Communication
โข Professional Communication Ethics
โข Assessing Service Communication Effectiveness
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