Professional Certificate in Service Management Auditing
-- ViewingNowThe Professional Certificate in Service Management Auditing is a comprehensive course designed to equip learners with the essential skills needed to excel in service management auditing. This program is crucial for individuals seeking to advance their careers in IT service management, quality management, and compliance-related roles.
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โข Service Management Auditing Fundamentals
โข Understanding Service Management Frameworks (ITIL, ISO 20000, etc.)
โข Service Audit Planning and Preparation
โข Conducting Service Audit Activities
โข Analyzing Service Audit Results
โข Service Audit Reporting and Communication
โข Service Management Audit Best Practices
โข Implementing Continuous Service Improvement
โข Managing Service Audit Risks and Compliance
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