Undergraduate Certificate in Service Catalogue Governance

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The Undergraduate Certificate in Service Catalogue Governance is a comprehensive course designed to meet the growing industry demand for professionals with expertise in managing and governing service catalogues. This certificate program emphasizes the importance of a well-managed service catalogue in streamlining service delivery, improving IT efficiency, and enhancing customer experience.

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The course equips learners with essential skills for career advancement by providing in-depth knowledge of service catalogue management best practices, policies, and procedures. Learners will gain hands-on experience in creating, managing, and governing service catalogues, enabling them to drive business value and deliver high-quality services. This certificate course is an excellent opportunity for IT professionals seeking to enhance their skills and advance their careers in service management and governance.

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โ€ข Service Catalogue Development: This unit will cover the best practices for creating and maintaining a service catalog, including the development of service models and service blueprints.

โ€ข Service Catalogue Design: This unit will focus on the design of the service catalog, including the layout, navigation, and overall user experience.

โ€ข Service Catalogue Implementation: This unit will cover the technical aspects of implementing a service catalog, including data integration, automation, and testing.

โ€ข Service Catalogue Management: This unit will address the ongoing management of the service catalog, including change control, versioning, and release management.

โ€ข Service Catalogue Governance: This unit will focus on the governance of the service catalog, including policies, procedures, and controls to ensure compliance and security.

โ€ข Service Catalogue Marketing: This unit will cover strategies for promoting the service catalog to stakeholders and users, including communication plans and training programs.

โ€ข Service Catalogue Analytics: This unit will address the use of data and analytics to measure the effectiveness and efficiency of the service catalog, including the use of key performance indicators (KPIs) and service level agreements (SLAs).

โ€ข Service Catalogue Integration: This unit will cover the integration of the service catalog with other IT service management (ITSM) processes, such as incident management, problem management, and change management.

โ€ข Service Catalogue Optimization: This unit will focus on continuous improvement of the service catalog, including the use of feedback mechanisms, user surveys, and process automation.

่Œไธš้“่ทฏ

The undergraduate certificate in Service Catalogue Governance prepares students for various service-oriented roles in the thriving UK job market. This 3D pie chart showcases the percentage distribution of roles and corresponding skill demands. 1. **Service Catalogue Analyst**: With a 30% share, these professionals focus on creating, maintaining, and updating service catalogues, ensuring they meet industry standards and business requirements. 2. **IT Service Manager**: Representing 25% of the market, IT Service Managers oversee service delivery and maintain service levels, aligning them with organizational goals and customer needs. 3. **Service Catalogue Coordinator**: With a 20% share, these coordinators manage the service catalogue lifecycle, ensuring smooth collaboration between departments and stakeholders. 4. **Service Level Manager**: Holding 15% of the roles, Service Level Managers establish, monitor, and improve service level agreements, driving continuous improvement and customer satisfaction. 5. **Business Relationship Manager**: With a 10% share, Business Relationship Managers bridge the gap between the IT department and the business, fostering collaboration and understanding.

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UNDERGRADUATE CERTIFICATE IN SERVICE CATALOGUE GOVERNANCE
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London School of International Business (LSIB)
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05 May 2025
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