Graduate Certificate in Call Center Predictive Dialing
-- ViewingNowThe Graduate Certificate in Call Center Predictive Dialing is a specialized course designed to equip learners with the essential skills needed to excel in the call center industry. This program focuses on predictive dialing technology, an advanced method of automatically dialing telephone numbers for making telemarketing calls.
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โข Introduction to Call Center Predictive Dialing: Understanding the basics, history, and evolution of predictive dialing in call centers.
โข Telecommunication Fundamentals: Learning the essentials of telecommunication systems, networks, and technologies.
โข Predictive Dialing Algorithms: Exploring various algorithms used in predictive dialing, including statistical, neuronal network-based, and Markov chain models.
โข Call Center Operations Management: Mastering the principles of call center management, including workforce management, quality assurance, and performance optimization.
โข Data Analysis for Predictive Dialing: Analyzing data to improve predictive dialing performance, including data mining, statistical analysis, and machine learning techniques.
โข Legal and Ethical Considerations: Examining legal and ethical issues surrounding predictive dialing, including telemarketing regulations, Do Not Call lists, and consumer privacy.
โข Predictive Dialer Software and Tools: Familiarizing with leading predictive dialer software and tools, including their features, benefits, and limitations.
โข Implementation and Integration Strategies: Learning how to implement and integrate predictive dialing systems into existing call center infrastructure and workflows.
โข Performance Metrics and Evaluation: Measuring and evaluating predictive dialing performance using key performance indicators (KPIs) and best practices.
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