Postgraduate Certificate in Service Quality Measures
-- ViewingNowThe Postgraduate Certificate in Service Quality Measures is a comprehensive course that equips learners with the essential skills needed to excel in service quality management. This certificate program emphasizes the importance of service quality in today's competitive business landscape, highlighting its direct impact on customer satisfaction, loyalty, and overall organizational success.
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โข Service Quality Measurement
โข Customer Satisfaction Surveys
โข Service Failure and Recovery
โข Importance-Performance Analysis
โข Key Performance Indicators (KPIs) in Services
โข Mystery Shopping and Feedback
โข Service Blueprinting and Mapping
โข Employee Satisfaction and Its Impact on Service Quality
โข Data Analysis and Interpretation for Service Quality
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