Graduate Certificate in After Call Work
-- ViewingNowThe Graduate Certificate in After Call Work is a specialized course designed for professionals seeking to enhance their skills in post-call processing. This program emphasizes the importance of effective communication, data analysis, and customer relationship management in a business setting.
2,720+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
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โข Call Center Metrics: Understanding and Measuring Key Performance Indicators (KPIs)
โข Quality Assurance in After Call Work: Strategies and Best Practices
โข Customer Relationship Management: Maximizing Customer Satisfaction through Effective After Call Work
โข Data Analysis for After Call Work: Techniques for Analyzing and Interpreting Call Data
โข Workforce Management: Scheduling and Resource Allocation for After Call Work
โข Call Center Technologies: Utilizing Software and Tools for After Call Work
โข Compliance and Regulations: Ensuring Adherence to Industry Standards in After Call Work
โข Communication and Interpersonal Skills: Building Rapport and Resolving Customer Issues
โข Process Improvement: Implementing Continuous Improvement Methodologies in After Call Work
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