Professional Certificate in Digital Methods in Customer Service
-- ViewingNowThe Professional Certificate in Digital Methods in Customer Service course is a crucial program designed to equip learners with the latest digital tools and techniques to excel in customer service roles. In today's digital age, businesses increasingly rely on online platforms to connect with customers, making this certificate highly relevant and in-demand across industries.
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โข Digital Customer Service Channels
โข Social Media Customer Care
โข Email and Chatbot Automation
โข Metrics and Analytics in Digital Customer Service
โข Customer Experience Management (CX)
โข Digital Customer Service Strategy
โข Omnichannel Customer Support
โข Voice of the Customer (VoC) Programs
โข Digital Customer Service Tools and Platforms
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