Professional Certificate in Global IT Performance Management
-- viewing nowThe Professional Certificate in Global IT Performance Management is a comprehensive course that equips learners with the essential skills needed to excel in the IT industry. This certificate program emphasizes the importance of aligning IT services with business objectives, ensuring that IT initiatives support and enable organizational success.
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Course Details
• IT Performance Metrics: Establishing and Measuring KPIs
• Global IT Infrastructure Management
• IT Service Delivery and Support in a Global Context
• Performance Monitoring and Management Tools
• Capacity Planning and Demand Management
• ITIL Framework and Best Practices in Performance Management
• Root Cause Analysis and Problem Resolution
• Continual Service Improvement and IT Performance
• Vendor Management and Service Level Agreements
• Data Analysis and Visualization in IT Performance Management
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