Professional Certificate in Global IT Performance Management
-- ViewingNowThe Professional Certificate in Global IT Performance Management is a comprehensive course that equips learners with the essential skills needed to excel in the IT industry. This certificate program emphasizes the importance of aligning IT services with business objectives, ensuring that IT initiatives support and enable organizational success.
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AboutThisCourse
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CourseDetails
โข IT Performance Metrics: Establishing and Measuring KPIs
โข Global IT Infrastructure Management
โข IT Service Delivery and Support in a Global Context
โข Performance Monitoring and Management Tools
โข Capacity Planning and Demand Management
โข ITIL Framework and Best Practices in Performance Management
โข Root Cause Analysis and Problem Resolution
โข Continual Service Improvement and IT Performance
โข Vendor Management and Service Level Agreements
โข Data Analysis and Visualization in IT Performance Management
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