Postgraduate Certificate in Customer Centric Metrics
-- viewing nowThe Postgraduate Certificate in Customer Centric Metrics is a comprehensive course designed to equip learners with the essential skills required to excel in customer experience management. In today's highly competitive business landscape, customer-centric metrics have become increasingly important for organizations to measure and improve customer satisfaction, loyalty, and advocacy.
5,034+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• Customer Centric Metrics Fundamentals: Understanding the Importance of Customer-Centric Metrics in Business Success
• Key Customer Centric Metrics: Introduction to Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES)
• Measuring Customer Lifetime Value (CLV): The Importance of Calculating and Tracking CLV
• Customer Retention and Churn Rates: The Role of Customer Centric Metrics in Predicting and Reducing Churn
• Customer Experience Metrics: Understanding and Measuring Customer Journey Touchpoints
• Voice of the Customer (VoC): Methods and Tools for Collecting and Analyzing Customer Feedback
• Data Visualization and Reporting: Presenting Customer Centric Metrics to Stakeholders
• Continuous Improvement: Using Customer Centric Metrics to Drive Business Growth and Innovation
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate