Professional Certificate in Total Quality Management and Operations Strategy
-- viewing nowThe Professional Certificate in Total Quality Management and Operations Strategy is a comprehensive course designed to empower learners with essential skills for optimizing organizational performance. This program highlights the importance of quality management, continuous improvement, and supply chain innovation, making it highly relevant in today's competitive business landscape.
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Course Details
• Introduction to Total Quality Management (TQM) & Operations Strategy
• History and Evolution of TQM & Quality Tools
• TQM Principles and Implementation
• Continuous Improvement Methodologies (e.g., Six Sigma, Lean)
• Statistical Process Control & Data Analysis
• Change Management & Employee Engagement in TQM
• Metrics & Measurements in TQM (KPIs, Balanced Scorecard)
• Supplier Relationship Management & Supply Chain Quality Improvement
• Customer Focus in TQM & Voice of the Customer Analysis
• Process Design, Optimization, & Reengineering
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