Postgraduate Certificate in Microsoft Office Suite for Customer Support
-- viewing nowThe Postgraduate Certificate in Microsoft Office Suite for Customer Support is a comprehensive course designed to enhance your proficiency in using Microsoft Office tools to deliver exceptional customer service. This certificate program emphasizes the importance of mastering these digital skills in today's technology-driven world, where businesses demand efficient and knowledgeable customer support professionals.
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Course Details
• <strong>Microsoft Office Suite Essentials</strong>: An introductory unit covering the basics of Microsoft Office Suite, including an overview of the components and common features.<br> • <strong>Word for Customer Support</strong>: This unit covers advanced features of Microsoft Word, such as creating templates, mail merges, and forms, which are useful for customer support professionals.<br> • <strong>Excel for Data Analysis</strong>: This unit focuses on using Microsoft Excel for data analysis, including creating charts, pivot tables, and using formulas and functions.<br> • <strong>PowerPoint for Presentations</strong>: This unit covers creating and delivering effective presentations using Microsoft PowerPoint, with a focus on designing slides for customer support scenarios.<br> • <strong>Outlook for Communication</strong>: This unit covers using Microsoft Outlook for communication, including managing email, contacts, and calendars, and using Outlook's collaboration features.<br> • <strong>OneNote for Note-Taking</strong>: This unit covers using Microsoft OneNote for note-taking, including organizing notes, creating to-do lists, and collaborating with others.<br> • <strong>SharePoint for Collaboration</strong>: This unit covers using Microsoft SharePoint for collaboration, including sharing documents, creating team sites, and managing workflows.<br> • <strong>Teams for Customer Support</strong>: This unit covers using Microsoft Teams for customer support, including communication, collaboration, and automation features.<br> • <strong>Form Integration for Data Collection</strong>: This unit covers integrating forms into Microsoft Office Suite for data collection, including using Microsoft Forms and Power Automate.<br>
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Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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