Graduate Certificate in Concept of Soft Services
-- viewing nowThe Graduate Certificate in Concept of Soft Services is a specialized course designed for professionals seeking to enhance their skills in the field of soft services management. This program emphasizes the importance of strategic planning, customer service, and quality management in sectors such as hospitality, healthcare, and facility management.
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Course Details
• Soft Services Concept and Overview
• Service Quality Management in Soft Services
• Soft Services and Facility Management
• Human Resource Management in Soft Services
• Soft Services Procurement and Contract Management
• Soft Services Financial Management and Budgeting
• Soft Services Customer Relationship Management
• Soft Services Risk Management and Compliance
• Innovation and Continuous Improvement in Soft Services
• Soft Services Performance Measurement and Evaluation
These units provide a comprehensive overview of the concept of soft services, including their management, procurement, financial management, and performance evaluation. The units also cover key topics such as human resource management, customer relationship management, risk management, and innovation in soft services.
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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