Graduate Certificate in Concept of Soft Services
-- ViewingNowThe Graduate Certificate in Concept of Soft Services is a specialized course designed for professionals seeking to enhance their skills in the field of soft services management. This program emphasizes the importance of strategic planning, customer service, and quality management in sectors such as hospitality, healthcare, and facility management.
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โข Soft Services Concept and Overview
โข Service Quality Management in Soft Services
โข Soft Services and Facility Management
โข Human Resource Management in Soft Services
โข Soft Services Procurement and Contract Management
โข Soft Services Financial Management and Budgeting
โข Soft Services Customer Relationship Management
โข Soft Services Risk Management and Compliance
โข Innovation and Continuous Improvement in Soft Services
โข Soft Services Performance Measurement and Evaluation
These units provide a comprehensive overview of the concept of soft services, including their management, procurement, financial management, and performance evaluation. The units also cover key topics such as human resource management, customer relationship management, risk management, and innovation in soft services.
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