Postgraduate Certificate in IT Problem Management

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The Postgraduate Certificate in IT Problem Management is a comprehensive course designed to equip learners with essential skills for tackling complex IT issues in today's digital landscape. This course is critical for professionals seeking to advance their careers in IT, as it provides a deep understanding of problem management best practices, methodologies, and tools.

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About this course

In this course, learners will explore key concepts such as incident management, problem identification, and root cause analysis, empowering them to minimize IT disruptions and enhance service delivery. With a strong industry demand for skilled IT problem managers, this course provides a competitive edge for professionals looking to excel in their careers. Upon completion, learners will have developed a robust problem-solving mindset and acquired practical skills in IT problem management. This knowledge will enable them to add value to their organizations, reduce downtime, and drive continuous improvement in IT service management.

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Course Details

• IT Infrastructure Library (ITIL) Foundation
• IT Problem Management Framework
• Identifying and Categorizing IT Problems
• IT Problem Analysis and Diagnosis
• IT Problem Resolution and Workarounds
• IT Problem Prevention and Control
• IT Problem Management Tools and Technologies
• IT Problem Management Metrics and Measurements
• IT Service Continuity Management and Recovery
• IT Problem Management Best Practices

Career Path

The Postgraduate Certificate in IT Problem Management offers a variety of career paths in the UK, with the most in-demand role being an IT Problem Management Specialist, making up 60% of the job market. Following closely are IT Support Analyst positions, accounting for 25% of the demand. IT Service Desk Managers and IT Operations Analysts represent 10% and 5% of the market, respectively. This 3D pie chart highlights the job market trends for these roles, providing a visually engaging representation of the data. With a transparent background and no added background color, the chart adapts to all screen sizes and showcases the primary and secondary keywords naturally throughout the content.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Sample Certificate Background
POSTGRADUATE CERTIFICATE IN IT PROBLEM MANAGEMENT
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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