Professional Certificate in Call Center Quality Control

-- viewing now

The Professional Certificate in Call Center Quality Control is a comprehensive course designed to enhance the skills necessary for ensuring high-quality customer interactions in call centers. This course is critical for individuals seeking to advance their careers in the customer service industry, where quality control is a top priority.

5.0
Based on 6,016 reviews

2,739+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

With the increasing demand for exceptional customer service, organizations are looking for professionals who can monitor, evaluate, and improve the quality of customer interactions. This course equips learners with essential skills in call center quality control, including call monitoring, evaluation, reporting, and process improvement. By completing this course, learners will be able to demonstrate their expertise in call center quality control, making them valuable assets to any organization. This course not only provides learners with the necessary skills to excel in their current roles but also prepares them for leadership positions in the customer service industry.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• Call Center Quality Control Fundamentals
• Understanding Key Performance Indicators (KPIs) in Call Centers
• Listening and Analyzing Call Center Agent Interactions
• Quality Control Tools and Techniques for Call Centers
• Developing and Implementing a Call Center Quality Control Program
• Training Call Center Agents on Quality Control Standards
• Monitoring and Measuring Call Center Quality Control Performance
• Continuous Improvement in Call Center Quality Control
• Legal and Ethical Considerations in Call Center Quality Control

Career Path

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
PROFESSIONAL CERTIFICATE IN CALL CENTER QUALITY CONTROL
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment