Professional Certificate in Call Center Quality Control

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The Professional Certificate in Call Center Quality Control is a comprehensive course designed to enhance the skills necessary for ensuring high-quality customer interactions in call centers. This course is critical for individuals seeking to advance their careers in the customer service industry, where quality control is a top priority.

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AboutThisCourse

With the increasing demand for exceptional customer service, organizations are looking for professionals who can monitor, evaluate, and improve the quality of customer interactions. This course equips learners with essential skills in call center quality control, including call monitoring, evaluation, reporting, and process improvement. By completing this course, learners will be able to demonstrate their expertise in call center quality control, making them valuable assets to any organization. This course not only provides learners with the necessary skills to excel in their current roles but also prepares them for leadership positions in the customer service industry.

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CourseDetails

• Call Center Quality Control Fundamentals
• Understanding Key Performance Indicators (KPIs) in Call Centers
• Listening and Analyzing Call Center Agent Interactions
• Quality Control Tools and Techniques for Call Centers
• Developing and Implementing a Call Center Quality Control Program
• Training Call Center Agents on Quality Control Standards
• Monitoring and Measuring Call Center Quality Control Performance
• Continuous Improvement in Call Center Quality Control
• Legal and Ethical Considerations in Call Center Quality Control

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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PROFESSIONAL CERTIFICATE IN CALL CENTER QUALITY CONTROL
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London School of International Business (LSIB)
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05 May 2025
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