Professional Certificate in Contact Centre Quality Management

Name: Professional Certificate in Contact Centre Quality Management
Availability: InStock

-- viendo ahora

The Professional Certificate in Contact Centre Quality Management is a comprehensive course designed to enhance the skills of professionals in the customer service industry. This certificate program emphasizes the importance of providing high-quality customer service through effective quality management strategies.

4,5

Based on 7.552 reviews

6.490+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

Acerca de este curso

With the growing demand for exceptional customer experience, this course is essential for individuals seeking to advance their careers in the contact centre industry. The program covers a range of topics, including quality assurance, performance measurement, and process improvement. Learners will gain essential skills in call monitoring, evaluation, and feedback techniques, as well as coaching and training methodologies. By completing this course, learners will be equipped with the knowledge and skills necessary to lead and manage a successful contact centre, ultimately driving customer satisfaction and business success. In summary, this Professional Certificate in Contact Centre Quality Management course is a vital step for individuals looking to advance their careers in the customer service industry, providing them with the tools and techniques necessary to deliver high-quality customer experiences and drive business growth.

HundredPercentOnline

LearnFromAnywhere

ShareableCertificate

AddToLinkedIn

TwoMonthsToComplete

AtTwoThreeHoursAWeek

StartAnytime

Sin período de espera

Detalles del Curso

• Introduction to Contact Centre Quality Management
• Key Principles and Best Practices in Contact Centre Quality Management
• Quality Monitoring and Evaluation Techniques in Contact Centres
• Developing and Implementing a Quality Management Framework
• Coaching and Training for Contact Centre Quality Improvement
• Customer Experience Management in Contact Centres
• Utilizing Technology for Contact Centre Quality Management
• Quality Management Data Analysis and Reporting
• Continuous Improvement Strategies in Contact Centre Quality Management

Trayectoria Profesional

In the UK, the contact centre industry is thriving, providing ample opportunities for professionals in various roles. The most in-demand positions include: 1. **Customer Service Representative**: With a 60% share of the market, these professionals handle customer inquiries, complaints, and requests through multiple channels. 2. **Team Leader**: Managing teams of customer service representatives, team leaders (20% market share) drive performance, monitor quality, and provide coaching. 3. **Quality Analyst**: Holding 15% of the market, quality analysts assess and improve the overall quality of customer interactions by conducting regular evaluations and implementing training programs. 4. **Trainer**: Trainers (5% market share) develop and deliver training curriculum to ensure staff possess the necessary skills to excel in their roles. These roles offer diverse salary ranges, with the average for a customer service representative starting at £17,000 and reaching up to £25,000 per year, while team leaders can earn between £25,000 and £35,000 annually. Quality analysts and trainers typically earn between £25,000 and £35,000 per year, with senior-level professionals earning up to £45,000. With a **Professional Certificate in Contact Centre Quality Management**, you can acquire the skills and knowledge necessary to advance in this dynamic industry.

Requisitos de Entrada

Comprensión básica de la materia
Competencia en idioma inglés
Acceso a computadora e internet
Habilidades básicas de computadora
Dedicación para completar el curso

No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.

Estado del Curso

Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:

No acreditado por un organismo reconocido
No regulado por una institución autorizada
Complementario a las calificaciones formales

Recibirás un certificado de finalización al completar exitosamente el curso.

Por qué la gente nos elige para su carrera

Cargando reseñas...

Preguntas Frecuentes

¿Qué hace que este curso sea único en comparación con otros?

▼

¿Cuánto tiempo toma completar el curso?

▼

WhatSupportWillIReceive

▼

IsCertificateRecognized

▼

WhatCareerOpportunities

▼

¿Cuándo puedo comenzar el curso?

▼

¿Cuál es el formato del curso y el enfoque de aprendizaje?

▼

Tarifa del curso

MÁS POPULAR

Vía Rápida: GBP £140

Completa en 1 mes

Ruta de Aprendizaje Acelerada

3-4 horas por semana
Entrega temprana del certificado
Inscripción abierta - comienza cuando quieras

Start Now

Modo Estándar: GBP £90

Completa en 2 meses

Ritmo de Aprendizaje Flexible

2-3 horas por semana
Entrega regular del certificado
Inscripción abierta - comienza cuando quieras

Start Now

Lo que está incluido en ambos planes:

Acceso completo al curso
Certificado digital
Materiales del curso

Precio Todo Incluido • Sin tarifas ocultas o costos adicionales

Obtener información del curso

Pagar como empresa

Solicita una factura para que tu empresa pague este curso.

Pagar por Factura

Obtener un certificado de carrera

PROFESSIONAL CERTIFICATE IN CONTACT CENTRE QUALITY MANAGEMENT

se otorga a

Nombre del Aprendiz

quien ha completado un programa en

London School of International Business (LSIB)

Otorgado el

05 May 2025

ID de Blockchain: s-1-a-2-m-3-p-4-l-5-e

Agrega esta credencial a tu perfil de LinkedIn, currículum o CV. Compártela en redes sociales y en tu revisión de desempeño.