Undergraduate Certificate in Inbound and Outbound Call Centre Management
-- viendo ahoraThe Undergraduate Certificate in Inbound and Outbound Call Centre Management is a comprehensive course designed to equip learners with essential skills for managing call centers efficiently. This certificate program emphasizes the importance of both inbound and outbound call center management, highlighting the latest industry trends and best practices.
3.432+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
Acerca de este curso
HundredPercentOnline
LearnFromAnywhere
ShareableCertificate
AddToLinkedIn
TwoMonthsToComplete
AtTwoThreeHoursAWeek
StartAnytime
Sin período de espera
Detalles del Curso
• Call Centre Operations Management: An overview of call center operations, including inbound and outbound call handling, quality assurance, and performance metrics.
• Customer Service Management: Techniques for handling customer inquiries, complaints, and feedback, including effective communication and problem-solving skills.
• Workforce Management: Strategies for scheduling, training, and managing call center staff, including forecasting and capacity planning.
• Telephony Systems and Technology: An introduction to call center technology, including automatic call distribution (ACD), predictive dialing, and interactive voice response (IVR) systems.
• Data Analysis and Reporting: Techniques for collecting, analyzing, and reporting call center data, including key performance indicators (KPIs) and service level agreements (SLAs).
• Inbound Call Management: Best practices for handling inbound calls, including call routing, queuing, and abandonment rates.
• Outbound Call Management: Strategies for managing outbound calls, including lead generation, cold calling, and telemarketing regulations.
• Quality Assurance and Compliance: Methods for ensuring call center quality assurance, including monitoring, coaching, and compliance with industry regulations.
Trayectoria Profesional
Requisitos de Entrada
- Comprensión básica de la materia
- Competencia en idioma inglés
- Acceso a computadora e internet
- Habilidades básicas de computadora
- Dedicación para completar el curso
No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.
Estado del Curso
Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:
- No acreditado por un organismo reconocido
- No regulado por una institución autorizada
- Complementario a las calificaciones formales
Recibirás un certificado de finalización al completar exitosamente el curso.
Por qué la gente nos elige para su carrera
Cargando reseñas...
Preguntas Frecuentes
Tarifa del curso
- 3-4 horas por semana
- Entrega temprana del certificado
- Inscripción abierta - comienza cuando quieras
- 2-3 horas por semana
- Entrega regular del certificado
- Inscripción abierta - comienza cuando quieras
- Acceso completo al curso
- Certificado digital
- Materiales del curso
Obtener información del curso
Obtener un certificado de carrera
