Postgraduate Certificate in IT Service Catalogue Management

Name: Postgraduate Certificate in IT Service Catalogue Management
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The Postgraduate Certificate in IT Service Catalogue Management is a comprehensive course designed to meet the growing industry demand for skilled professionals. This certificate program emphasizes the importance of a Service Catalogue in IT Service Management and equips learners with essential skills for career advancement.

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À propos de ce cours

The course covers key topics such as Service Portfolio Management, Service Catalogue Design, and Management, and Continual Service Improvement. Learners will gain practical knowledge and skills in creating, managing, and maintaining a Service Catalogue, enabling them to improve the quality and efficiency of IT services in their organization. With the increasing focus on digital transformation and the need for efficient IT service management, this course offers a valuable opportunity for professionals to enhance their skills and knowledge, and advance their careers in this growing field.

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Détails du cours

• IT Service Catalogue Development: This unit will cover the best practices and processes for creating and maintaining an IT service catalogue. Students will learn how to identify and categorize IT services, as well as how to present them in a clear and user-friendly format.

• Service Level Management: This unit will focus on the importance of establishing and maintaining service level agreements (SLAs) with customers. Students will learn how to negotiate and agree on SLAs, as well as how to monitor and report on SLA performance.

• IT Service Portfolio Management: This unit will cover the management of the entire lifecycle of IT services, from identification and development through to retirement. Students will learn how to prioritize and select services for inclusion in the IT service portfolio, as well as how to manage the portfolio to ensure that it remains aligned with business needs.

• IT Service Continuity Management: This unit will focus on the management of IT service continuity, including the development of business continuity plans and disaster recovery plans. Students will learn how to identify and assess risks to IT services, as well as how to implement measures to mitigate those risks.

• IT Asset Management: This unit will cover the management of IT assets, including hardware, software, and licensing. Students will learn how to track and report on IT assets, as well as how to ensure that assets are being used in accordance with licensing agreements.

• IT Financial Management: This unit will focus on the financial management of IT services, including budgeting, cost allocation, and chargeback. Students will learn how to create and manage IT budgets, as well as how to allocate costs to customers and report on financial performance.

• IT Capacity Management: This unit will cover the management of IT capacity, including the optimization of IT resources to meet business needs. Students will learn how to forecast and plan for future capacity needs, as well as how to monitor and report on capacity utilization.

• IT Availability Management: This unit will focus on the management of IT availability, including the development of strategies to ensure that IT services are available when needed. Students will learn how to monitor and report on IT availability, as well as how to implement measures to improve availability.

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Parcours professionnel

Exigences d'admission

Compréhension de base de la matière
Maîtrise de la langue anglaise
Accès à l'ordinateur et à Internet
Compétences informatiques de base
Dévouement pour terminer le cours

Aucune qualification formelle préalable requise. Cours conçu pour l'accessibilité.

Statut du cours

Ce cours fournit des connaissances et des compétences pratiques pour le développement professionnel. Il est :

Non accrédité par un organisme reconnu
Non réglementé par une institution autorisée
Complémentaire aux qualifications formelles

Vous recevrez un certificat de réussite en terminant avec succès le cours.

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POSTGRADUATE CERTIFICATE IN IT SERVICE CATALOGUE MANAGEMENT

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qui a terminé un programme à

London School of International Business (LSIB)

Décerné le

05 May 2025

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