Postgraduate Certificate in IT Service Catalogue Management
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⢠IT Service Catalogue Development: This unit will cover the best practices and processes for creating and maintaining an IT service catalogue. Students will learn how to identify and categorize IT services, as well as how to present them in a clear and user-friendly format.
⢠Service Level Management: This unit will focus on the importance of establishing and maintaining service level agreements (SLAs) with customers. Students will learn how to negotiate and agree on SLAs, as well as how to monitor and report on SLA performance.
⢠IT Service Portfolio Management: This unit will cover the management of the entire lifecycle of IT services, from identification and development through to retirement. Students will learn how to prioritize and select services for inclusion in the IT service portfolio, as well as how to manage the portfolio to ensure that it remains aligned with business needs.
⢠IT Service Continuity Management: This unit will focus on the management of IT service continuity, including the development of business continuity plans and disaster recovery plans. Students will learn how to identify and assess risks to IT services, as well as how to implement measures to mitigate those risks.
⢠IT Asset Management: This unit will cover the management of IT assets, including hardware, software, and licensing. Students will learn how to track and report on IT assets, as well as how to ensure that assets are being used in accordance with licensing agreements.
⢠IT Financial Management: This unit will focus on the financial management of IT services, including budgeting, cost allocation, and chargeback. Students will learn how to create and manage IT budgets, as well as how to allocate costs to customers and report on financial performance.
⢠IT Capacity Management: This unit will cover the management of IT capacity, including the optimization of IT resources to meet business needs. Students will learn how to forecast and plan for future capacity needs, as well as how to monitor and report on capacity utilization.
⢠IT Availability Management: This unit will focus on the management of IT availability, including the development of strategies to ensure that IT services are available when needed. Students will learn how to monitor and report on IT availability, as well as how to implement measures to improve availability.
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