Professional Certificate in Customer Service for Executive PAs
-- ViewingNowThe Professional Certificate in Customer Service for Executive PAs is a vital course designed to empower EAs and PAs with the necessary skills to deliver exceptional customer service. In the modern business landscape, customer satisfaction is crucial for organizational success, and this course addresses the increasing industry demand for professionals who can provide outstanding support.
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ร propos de ce cours
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2 mois pour terminer
ร 2-3 heures par semaine
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Aucune pรฉriode d'attente
Dรฉtails du cours
โข Understanding Customer Service
โข Effective Communication Skills for Customer Service
โข Handling Customer Complaints and Difficult Situations
โข Time Management and Organizational Skills for Customer Service
โข Professional Email Etiquette for Customer Service
โข Understanding Customer Needs and Expectations
โข Building Customer Relationships and Loyalty
โข Problem-Solving and Decision-Making Skills for Customer Service
โข CRM (Customer Relationship Management) Systems for Executive PAs
โข Measuring and Reporting Customer Service Metrics
Parcours professionnel