Professional Certificate in IT Best Practices
-- ViewingNowThe Professional Certificate in IT Best Practices course is a comprehensive program designed to enhance your knowledge of industry-leading IT practices. This course emphasizes the importance of aligning IT services with organizational goals, promoting efficiency, and reducing risks.
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ร propos de ce cours
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2 mois pour terminer
ร 2-3 heures par semaine
Commencez ร tout moment
Aucune pรฉriode d'attente
Dรฉtails du cours
Here are the essential units for a Professional Certificate in IT Best Practices:
• ITIL Foundation: Understanding ITIL (Information Technology Infrastructure Library) framework and its best practices for IT service management.
• ITIL Service Lifecycle: Exploring the five stages of the ITIL service lifecycle: service strategy, design, transition, operation, and continual service improvement.
• ITIL Service Transition: Focusing on the practical aspects of service transition, including change management, release management, and knowledge management.
• ITIL Service Operation: Examining the processes and functions required to deliver and manage services at agreed levels, including incident management, problem management, and event management.
• ITIL Continual Service Improvement: Learning how to use metrics and measurement to continuously improve IT services, including the use of the PDCA (Plan-Do-Check-Act) cycle.
• IT Security Best Practices: Understanding the key principles of IT security, including risk management, access control, and network security.
• IT Project Management: Learning the best practices for managing IT projects, including project planning, execution, and monitoring and control.
• IT Service Desk Management: Exploring the role and functions of the service desk in IT service management, including incident management, request fulfillment, and problem resolution.
• IT Vendor Management: Understanding how to manage relationships with IT vendors, including contract management, supplier evaluation, and performance measurement.
Parcours professionnel
Exigences d'admission
- Comprรฉhension de base de la matiรจre
- Maรฎtrise de la langue anglaise
- Accรจs ร l'ordinateur et ร Internet
- Compรฉtences informatiques de base
- Dรฉvouement pour terminer le cours
Aucune qualification formelle prรฉalable requise. Cours conรงu pour l'accessibilitรฉ.
Statut du cours
Ce cours fournit des connaissances et des compรฉtences pratiques pour le dรฉveloppement professionnel. Il est :
- Non accrรฉditรฉ par un organisme reconnu
- Non rรฉglementรฉ par une institution autorisรฉe
- Complรฉmentaire aux qualifications formelles
Vous recevrez un certificat de rรฉussite en terminant avec succรจs le cours.
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Frais de cours
- 3-4 heures par semaine
- Livraison anticipรฉe du certificat
- Inscription ouverte - commencez quand vous voulez
- 2-3 heures par semaine
- Livraison rรฉguliรจre du certificat
- Inscription ouverte - commencez quand vous voulez
- Accรจs complet au cours
- Certificat numรฉrique
- Supports de cours
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