Professional Certificate in IT Best Practices
-- ViewingNowThe Professional Certificate in IT Best Practices course is a comprehensive program designed to enhance your knowledge of industry-leading IT practices. This course emphasizes the importance of aligning IT services with organizational goals, promoting efficiency, and reducing risks.
2,225+
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GBP £ 140
GBP £ 202
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Here are the essential units for a Professional Certificate in IT Best Practices:
• ITIL Foundation: Understanding ITIL (Information Technology Infrastructure Library) framework and its best practices for IT service management.
• ITIL Service Lifecycle: Exploring the five stages of the ITIL service lifecycle: service strategy, design, transition, operation, and continual service improvement.
• ITIL Service Transition: Focusing on the practical aspects of service transition, including change management, release management, and knowledge management.
• ITIL Service Operation: Examining the processes and functions required to deliver and manage services at agreed levels, including incident management, problem management, and event management.
• ITIL Continual Service Improvement: Learning how to use metrics and measurement to continuously improve IT services, including the use of the PDCA (Plan-Do-Check-Act) cycle.
• IT Security Best Practices: Understanding the key principles of IT security, including risk management, access control, and network security.
• IT Project Management: Learning the best practices for managing IT projects, including project planning, execution, and monitoring and control.
• IT Service Desk Management: Exploring the role and functions of the service desk in IT service management, including incident management, request fulfillment, and problem resolution.
• IT Vendor Management: Understanding how to manage relationships with IT vendors, including contract management, supplier evaluation, and performance measurement.
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