Undergraduate Certificate in Transformative Digital Customer Relations
-- ViewingNowThe Undergraduate Certificate in Transformative Digital Customer Relations is a compact, industry-focused course designed to equip learners with essential skills for modern customer relationship management. With the rapid growth of digital channels, businesses increasingly seek professionals who can leverage technology to engage customers effectively and build long-lasting relationships.
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โข Digital Customer Relations Foundations
โข Understanding Customer Experience (CX) in the Digital Age
โข Customer Relationship Management (CRM) Systems and Strategies
โข Digital Channels for Customer Engagement
โข Social Media Listening and Engagement
โข Personalization and Segmentation in Digital Customer Relations
โข Metrics and Analytics for Digital Customer Relations
โข Ethical Considerations in Digital Customer Relations
โข Capstone Project: Transformative Digital Customer Relations Strategy
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