Postgraduate Certificate in IT Service Level Management
-- ViewingNowThe Postgraduate Certificate in IT Service Level Management is a vital course for professionals seeking to excel in IT service management. This certificate program focuses on developing essential skills required to manage, implement, and optimize service level agreements (SLAs) between IT service providers and their customers.
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โข IT Service Level Management Foundation
โข Service Level Agreement (SLA) Design and Management
โข IT Service Continuity and Disaster Recovery Planning
โข ITIL Best Practices and Framework
โข Performance Metrics and Measurement for IT Services
โข Capacity Management and Demand Planning
โข Incident, Problem, and Change Management
โข Stakeholder Communication and Relationship Management
โข IT Service Financial Management
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