Postgraduate Certificate in IT Service Level Management

Name: Postgraduate Certificate in IT Service Level Management
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The Postgraduate Certificate in IT Service Level Management is a vital course for professionals seeking to excel in IT service management. This certificate program focuses on developing essential skills required to manage, implement, and optimize service level agreements (SLAs) between IT service providers and their customers.

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AboutThisCourse

With the increasing industry demand for IT service management experts, this certification equips learners with the necessary skills to align IT services with business needs, improve IT efficiency, and ensure high-quality service delivery. The course covers key topics such as service level management principles, SLA development and monitoring, service reporting, and continual service improvement. By completing this program, learners will be able to demonstrate their expertise in IT service management, enhance their career prospects, and contribute significantly to organizational growth and success.

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CourseDetails

• IT Service Level Management Foundation
• Service Level Agreement (SLA) Design and Management
• IT Service Continuity and Disaster Recovery Planning
• ITIL Best Practices and Framework
• Performance Metrics and Measurement for IT Services
• Capacity Management and Demand Planning
• Incident, Problem, and Change Management
• Stakeholder Communication and Relationship Management
• IT Service Financial Management

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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POSTGRADUATE CERTIFICATE IN IT SERVICE LEVEL MANAGEMENT

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London School of International Business (LSIB)

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05 May 2025

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