Postgraduate Certificate in ICT Helpdesk Operation
-- ViewingNowThe Postgraduate Certificate in ICT Helpdesk Operation is a comprehensive course designed to equip learners with essential skills for career advancement in the ICT industry. This course focuses on the principles and practices of ICT helpdesk operations, teaching learners how to manage and troubleshoot IT systems, networks, and software.
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โข ICT Helpdesk Operations
โข Service Management Framework
โข Incident Management and Ticketing System
โข Problem Management and Root Cause Analysis
โข Change Management and Configuration Control
โข Customer Service and Communication Skills
โข ICT Hardware and Software Fundamentals
โข Network and Infrastructure Support
โข IT Security and Data Protection
โข Performance Metrics and Continuous Improvement
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