Postgraduate Certificate in ICT Helpdesk Operation

Name: Postgraduate Certificate in ICT Helpdesk Operation
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The Postgraduate Certificate in ICT Helpdesk Operation is a comprehensive course designed to equip learners with essential skills for career advancement in the ICT industry. This course focuses on the principles and practices of ICT helpdesk operations, teaching learners how to manage and troubleshoot IT systems, networks, and software.

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AboutThisCourse

With the increasing demand for ICT professionals who can provide reliable technical support, this course is highly relevant and valuable for individuals seeking to build a career in this field. Learners will gain practical experience in managing helpdesk operations, resolving technical issues, and providing excellent customer service. The course covers a range of topics, including IT infrastructure, network troubleshooting, software installation, and user support. Upon completion, learners will have the skills and knowledge necessary to succeed in an ICT helpdesk role and advance their careers in the industry. This course is an excellent opportunity for individuals seeking to enhance their technical skills and improve their employment prospects in the ICT sector.

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CourseDetails

• ICT Helpdesk Operations
• Service Management Framework
• Incident Management and Ticketing System
• Problem Management and Root Cause Analysis
• Change Management and Configuration Control
• Customer Service and Communication Skills
• ICT Hardware and Software Fundamentals
• Network and Infrastructure Support
• IT Security and Data Protection
• Performance Metrics and Continuous Improvement

CareerPath

This section highlights the postgraduate certificate in ICT helpdesk operation, featuring a visually engaging 3D pie chart that represents the demand for specific skills in the UK ICT helpdesk job market. The chart focuses on essential skills such as problem-solving, communication, technical knowledge, customer service, and troubleshooting. By presenting this information in a concise and interactive manner, learners and professionals can better understand the industry landscape and tailor their skillsets accordingly. The responsive design of the chart ensures it adapts to various screen sizes, offering a seamless user experience on different devices.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
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FullCourseAccess
DigitalCertificate
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POSTGRADUATE CERTIFICATE IN ICT HELPDESK OPERATION

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London School of International Business (LSIB)

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05 May 2025

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