Postgraduate Certificate in ITSM for IT Infrastructure
-- ViewingNowThe Postgraduate Certificate in ITSM (IT Service Management) for IT Infrastructure is a vital course for IT professionals seeking to excel in managing and delivering quality IT services. This certification focuses on best practices from the ITIL (Information Technology Infrastructure Library) framework, ensuring students gain comprehensive knowledge in service support, service delivery, and IT management principles.
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โข ITILยฎ
โข Service Strategy: Developing a strategy for delivering IT services to meet business needs and align with organizational goals.
โข Service Design: Designing IT services and infrastructure to meet agreed-upon requirements, using industry standards and best practices.
โข Service Transition: Managing changes to IT services and infrastructure, ensuring minimal disruption to business operations.
โข Service Operation: Delivering and managing IT services, ensuring they meet agreed-upon service levels and user needs.
โข Continual Service Improvement: Implementing a framework for continually improving IT services, infrastructure, and processes, using data-driven insights and best practices.
โข IT Infrastructure Management: Managing IT infrastructure, including hardware, software, and network components, to ensure they support IT services and meet business needs.
โข Cloud Computing and Virtualization: Understanding the benefits and challenges of cloud computing and virtualization, and how to implement and manage these technologies in an IT infrastructure.
โข IT Service Desk Management: Managing the service desk function, ensuring effective communication, incident management, and user support.
โข IT Security Management: Implementing and managing IT security policies, procedures, and technologies to ensure the confidentiality, integrity, and availability of IT services and infrastructure.
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