Professional Certificate in IT Services Transition
-- ViewingNowThe Professional Certificate in IT Services Transition is a vital course designed to bridge the gap between IT service development and operation. This certification focuses on industry-standard practices, ensuring learners are equipped with essential skills to drive successful IT transitions.
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Here are the essential units for a Professional Certificate in IT Services Transition:
• ITIL Foundation: Understanding IT Service Management (ITSM) concepts, ITIL framework, and key processes.
• Service Transition Planning and Support: Creating a service transition plan, transition activities, and support considerations.
• Service Knowledge Management System (SKMS): Building a SKMS, service asset and configuration management, and service level management.
• Change Management: Change models, change management process, and change evaluation.
• Release and Deployment Management: Release planning, deployment management, and release management activities.
• Service Validation and Testing: Service validation principles, service testing techniques, and service acceptance criteria.
• Knowledge Transfer and Training: Knowledge transfer best practices, training strategies, and training delivery.
• Service Transition Metrics and Reporting: Service transition metrics, service level agreements (SLAs), and service reporting.
• Continual Service Improvement: Continual service improvement process, improvement opportunities, and measurement and analysis.
• IT Services Transition Case Studies: Real-world IT services transition scenarios and best practices.
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