Postgraduate Certificate in IT Service Support Mechanisms
-- ViewingNowThe Postgraduate Certificate in IT Service Support Mechanisms is a comprehensive course that focuses on the latest methodologies and practices in IT service management. This certification equips learners with essential skills to excel in IT service support roles, making them valuable assets in various industries.
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โข IT Service Management Frameworks
โข ITIL Service Support Principles
โข Incident Management Process
โข Problem Management Process
โข Change Management Process
โข Service Desk and Incident Response
โข IT Service Support Metrics and Measurements
โข Continual Service Improvement in IT Service Support
โข IT Service Support Tools and Technology
โข Human Factors in IT Service Support
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