Postgraduate Certificate in IT Service Support Mechanisms
-- ViewingNowThe Postgraduate Certificate in IT Service Support Mechanisms is a comprehensive course that focuses on the latest methodologies and practices in IT service management. This certification equips learners with essential skills to excel in IT service support roles, making them valuable assets in various industries.
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⢠IT Service Management Frameworks
⢠ITIL Service Support Principles
⢠Incident Management Process
⢠Problem Management Process
⢠Change Management Process
⢠Service Desk and Incident Response
⢠IT Service Support Metrics and Measurements
⢠Continual Service Improvement in IT Service Support
⢠IT Service Support Tools and Technology
⢠Human Factors in IT Service Support
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