Professional Certificate in Contact Centre Staffing
-- ViewingNowThe Professional Certificate in Contact Centre Staffing is a vital course designed to meet the growing industry demand for skilled contact center personnel. This certificate program equips learners with essential skills necessary for effective contact center staffing, scheduling, and workforce management.
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GBP £ 140
GBP £ 202
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โข Contact Centre Staffing Fundamentals
โข Understanding Contact Centre Metrics
โข Recruitment Strategies for Contact Centres
โข Assessing and Selecting Contact Centre Staff
โข Onboarding and Training Techniques
โข Performance Management in Contact Centres
โข Employee Retention and Engagement
โข Legal and Compliance Considerations
โข Utilizing Technology in Contact Centre Staffing
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