Professional Certificate in Contact Centre Staffing
-- ViewingNowThe Professional Certificate in Contact Centre Staffing is a vital course designed to meet the growing industry demand for skilled contact center personnel. This certificate program equips learners with essential skills necessary for effective contact center staffing, scheduling, and workforce management.
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⢠Contact Centre Staffing Fundamentals
⢠Understanding Contact Centre Metrics
⢠Recruitment Strategies for Contact Centres
⢠Assessing and Selecting Contact Centre Staff
⢠Onboarding and Training Techniques
⢠Performance Management in Contact Centres
⢠Employee Retention and Engagement
⢠Legal and Compliance Considerations
⢠Utilizing Technology in Contact Centre Staffing
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