Undergraduate Certificate in Receptionist Customer Service Excellence
-- ViewingNowThe Undergraduate Certificate in Receptionist Customer Service Excellence is a comprehensive course designed to equip learners with the essential skills needed for success in the dynamic world of customer service. This course emphasizes the importance of delivering exceptional customer experiences, which are vital for building brand loyalty and driving business growth.
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GBP £ 140
GBP £ 202
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โข Principles of Customer Service: Understanding the fundamental principles of customer service, including communication skills, problem-solving, and handling customer complaints.
โข Receptionist Skills: Learning the essential skills required for a receptionist, such as managing phone calls, scheduling appointments, and greeting visitors.
โข Business Etiquette: Understanding the proper business etiquette and protocols, including dress code, body language, and communication style.
โข Time Management: Developing time management skills to prioritize tasks, manage workload, and meet deadlines.
โข Technology for Receptionists: Learning to use various software and tools commonly used in receptionist roles, such as Microsoft Office, email, and customer relationship management (CRM) systems.
โข Conflict Resolution: Understanding how to manage and resolve conflicts, including de-escalation techniques and negotiation skills.
โข Diversity and Inclusion: Developing an understanding of diversity and inclusion in the workplace and how to provide excellent customer service to all customers, regardless of their background or culture.
โข Professional Development: Learning about opportunities for professional development, including networking, continuing education, and career advancement.
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