Graduate Certificate in Receptionist Strategic Communication
-- ViewingNowThe Graduate Certificate in Receptionist Strategic Communication is a compact, industry-focused course designed to enhance your professional skills in receptionist roles. This program emphasizes the critical importance of effective communication in the workplace, teaching you how to convey information clearly and persuasively to diverse audiences.
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GBP £ 140
GBP £ 202
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โข Strategic Communication Fundamentals: Understanding the principles of effective communication, including active listening, clear messaging, and non-verbal cues.
โข Business Writing: Developing professional writing skills, with a focus on emails, memos, and reports.
โข Telephone Etiquette: Mastering the art of telephone communication, including answering calls, transferring calls, and handling difficult callers.
โข Customer Service Strategies: Learning the best practices for providing excellent customer service, including problem-solving, empathy, and conflict resolution.
โข Front Desk Operations: Understanding the logistics of managing a front desk, including scheduling, visitor management, and supply management.
โข Data Management: Developing skills in data collection, analysis, and reporting to support informed decision-making.
โข Technology for Receptionists: Learning how to use common office technology, including Microsoft Office, videoconferencing software, and customer relationship management (CRM) systems.
โข Time Management and Organization: Strategies for managing time effectively, prioritizing tasks, and maintaining a tidy workspace.
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