Graduate Certificate in Hotel CRM Strategy
-- ViewingNowThe Graduate Certificate in Hotel CRM Strategy is a specialized course designed for hospitality professionals seeking to enhance their skills in customer relationship management. This program emphasizes the importance of CRM in the hotel industry, where customer satisfaction and loyalty are paramount.
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โข Customer Relationship Management (CRM) Fundamentals
โข Understanding the Hospitality Industry and CRM Strategy
โข Hotel CRM Systems and Technologies
โข Data Analysis and Insights for Hotel CRM
โข Personalization Strategies in Hotel CRM
โข Building Customer Loyalty and Retention in the Hospitality Industry
โข CRM Strategy for Hotel Revenue Management
โข Legal and Ethical Considerations in Hotel CRM
โข Implementing and Managing a Hotel CRM Strategy
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