Professional Certificate in Continuous IT Service Improvement
-- ViewingNowThe Professional Certificate in Continuous IT Service Improvement is a vital course for IT professionals seeking to enhance their skills and advance their careers. This certificate course focuses on the essential practices for improving IT services, enabling organizations to deliver high-value services to their customers continually.
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โข Service Improvement Methodologies (ITIL, DevOps, Lean IT)
โข Continual Service Improvement (CSI) Principles and Practices
โข CSI Strategy and Planning
โข Measurement and Metrics for IT Services
โข Continual Service Improvement Implementation
โข Service Level Management for Continual Improvement
โข Problem and Incident Management in CSI
โข Continual Improvement of IT Service Knowledge Management
โข CSI Review and Monitoring Techniques
โข Change Management and Continual Service Improvement
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