Professional Certificate in Continuous IT Service Improvement
-- ViewingNowThe Professional Certificate in Continuous IT Service Improvement is a vital course for IT professionals seeking to enhance their skills and advance their careers. This certificate course focuses on the essential practices for improving IT services, enabling organizations to deliver high-value services to their customers continually.
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⢠Service Improvement Methodologies (ITIL, DevOps, Lean IT)
⢠Continual Service Improvement (CSI) Principles and Practices
⢠CSI Strategy and Planning
⢠Measurement and Metrics for IT Services
⢠Continual Service Improvement Implementation
⢠Service Level Management for Continual Improvement
⢠Problem and Incident Management in CSI
⢠Continual Improvement of IT Service Knowledge Management
⢠CSI Review and Monitoring Techniques
⢠Change Management and Continual Service Improvement
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