Professional Certificate in Global E-commerce Customer Service
-- ViewingNowThe Professional Certificate in Global E-commerce Customer Service is a vital course designed to meet the growing industry demand for experts in online customer service. This program equips learners with essential skills needed to excel in the e-commerce industry, where customer service has become a critical differentiator.
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โข Understanding Global E-commerce
โข Customer Service Fundamentals
โข Cross-cultural Communication in E-commerce
โข E-commerce Customer Service Technologies
โข Handling Customer Inquiries and Complaints
โข E-commerce Returns and Refunds Policy
โข Legal and Ethical Considerations in E-commerce Customer Service
โข Measuring Customer Satisfaction and Service Metrics
โข Developing a Global E-commerce Customer Service Strategy
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