Professional Certificate in Global E-commerce Customer Service

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The Professional Certificate in Global E-commerce Customer Service is a vital course designed to meet the growing industry demand for experts in online customer service. This program equips learners with essential skills needed to excel in the e-commerce industry, where customer service has become a critical differentiator.

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AboutThisCourse

By enrolling in this course, you will gain a comprehensive understanding of global e-commerce customer service principles, strategies, and best practices. You will learn how to manage customer inquiries, resolve issues, and ensure customer satisfaction across various digital channels. Upon completion, you will be prepared to take on leadership roles in customer service, e-commerce, or digital marketing. With this certification, you will demonstrate your expertise in delivering exceptional customer experiences, making you a valuable asset to any organization.

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CourseDetails

• Understanding Global E-commerce
• Customer Service Fundamentals
• Cross-cultural Communication in E-commerce
• E-commerce Customer Service Technologies
• Handling Customer Inquiries and Complaints
• E-commerce Returns and Refunds Policy
• Legal and Ethical Considerations in E-commerce Customer Service
• Measuring Customer Satisfaction and Service Metrics
• Developing a Global E-commerce Customer Service Strategy

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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PROFESSIONAL CERTIFICATE IN GLOBAL E-COMMERCE CUSTOMER SERVICE
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London School of International Business (LSIB)
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05 May 2025
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