Professional Certificate in Professional Phone Etiquettes
-- ViewingNowThe Professional Certificate in Professional Phone Etiquettes is a course designed to enhance communication skills, focusing on phone interactions. With the increasing demand for clear and respectful communication in today's fast-paced, remote-friendly work environment, this course is essential for career advancement.
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โข Professional Greetings: Understanding the importance of proper phone etiquette, using professional language, and creating a positive first impression.
โข Active Listening: Techniques for effective listening, avoiding distractions, and demonstrating engagement during phone conversations.
โข Clear Communication: Using concise and clear language, avoiding jargon, and ensuring accurate message delivery.
โข Handling Voicemails: Best practices for checking voicemails, responding in a timely manner, and leaving clear and concise messages.
โข Call Management: Techniques for managing multiple calls, transferring calls, and handling call holds.
โข Handling Difficult Calls: Dealing with angry, upset, or abusive callers, and maintaining professionalism in challenging situations.
โข Caller Identification: Strategies for correctly identifying callers, accessing necessary information, and providing personalized service.
โข Privacy and Confidentiality: Understanding the importance of confidentiality, avoiding unauthorized disclosures, and maintaining privacy during phone conversations.
โข Follow-Up and Follow-Through: Techniques for effective follow-up, ensuring tasks are completed, and maintaining a high level of customer service.
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