Undergraduate Certificate in Customer Response Techniques
-- ViewingNowThe Undergraduate Certificate in Customer Response Techniques is a compact, industry-focused program that empowers learners with the essential skills to excel in customer service roles. With a curriculum designed to accommodate both beginners and experienced professionals, the course covers critical areas such as communication strategies, problem-solving, and conflict resolution.
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โข Customer Response Strategies
โข Effective Communication in Customer Service
โข Handling Customer Complaints and Conflicts
โข Telephone and Email Customer Service Techniques
โข Social Media Customer Engagement
โข CRM (Customer Relationship Management) Systems
โข Understanding Customer Needs and Expectations
โข Measuring Customer Satisfaction and Service Metrics
โข Legal and Ethical Considerations in Customer Response
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